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Customer Service and Brand Representative

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About Us: New Hope Mills is a premier specialty food manufacturer located in Auburn, NY. New Hope Mills has produced quality, natural products, predominately supported by regional growers since 1823.

Job Summary: Perform various tasks to ensure information is effectively communicated to and from customers.


• Answer telephone, screen and direct calls, and take and relay messages.
• Answer emails, and process email orders.
• Perform order entries.
• Responsible for communicating company response to non-critical customer complaints.
• Communicate verbally and in writing to answer inquiries and provide information.
• Coordinate the flow of basic company information both internally and externally.
• Support Marketing, Sales, and Events Department by being flexible in performance of various job duties and supporting for other service department positions.
• Must be able to orchestrate and attend occasional events outside of regular work shift hours.
• Perform other duties as assigned.

Required Skills:

• High level of flexibility in job position.
• Must be reliable, responsible, and detail oriented .
• Can present themselves as a positive Brand representative
• Perform tasks that will result in contact with some food allergens (Company will advise)
• High School Diploma/GED or equivalent education.
• Must have Basic Computer Skills (Word, Excel, etc)
• Demonstrate commitment to company values, policies and procedures.
• Ability to sit, stand, walk, bend, push, pull and lift objects up to 60lbs.
• Ability to work well with colleagues and customers in a professional and organized manner.
• Must be able to pass a drug test.

Desired Skills:

• 2+ years of similar position experience.
• Database management experience / ability to learn company software and database quickly.
• Ability in specialty software/online development (Photoshop, Illustrator, WordPress) a plus.
• Photography skills or social media skills, a plus.

Job Type: Full Time. Position offers benefits and paid holidays.
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