Frequently Asked Questions

What is the processing time for online orders? Most online orders are processed within 2-3 Business Days.

I’m unable to log in to my account! Although we have a new website, your login and password is the same. You can reset your password if you’d like, but make sure you check your Spam/Junk emails as sometimes the Password Reset gets sent there. If not, contact Customer Support at Store@NewHopeMills.com.

I did not receive a order/shipping confirmation. Did you get my order? Our confirmation emails can get flagged as junk, so try checking your Spam folder if you haven’t received an email. If it’s not there, contact Customer Support at Store@NewHopeMills.com.

I can’t find my favorite product on your website! Do you still carry it? If you’re looking for a product that’s no longer showing on our website, send us an email at Store@NewHopeMills.com to inquire.

We’re a store looking to add New Hope Mills products. How do I place an order? Contact Orders@NewHopeMills.com and we’ll send you the information!

Where can I make a donation request? New Hope Mills accepts donation requests, but due to a high volume of requests, we cannot approve them all! Download our Donation Request here and follow the instructions.

We’re hosting a pancake breakfast and want to use New Hope Mills pancake mix! Can you help us? Contact Store@NewHopeMills.com with the flyer, your name and contact information, and how many people you will have attending at the event.

Where can I find your products locally? New Hope Mills products are commonly found in Country/Amish style stores across America. Most Wegmans carry our product, and if you’re in the New York Finger Lakes Region, you might also find our products in Tops and select Walmart stores. If not, you can always download, print, and submit a request to your local store/grocery to carry our product!

Where is the old Mill located? Our Old Mill is located in New Hope, NY about 30 minutes from our Headquarters. Although we are hoping to restore this Old Mill in the future, it is currently closed to the public.

What is the difference between Complete and Buttermilk? Comparable to our Buttermilk Pancake Mix, the Complete Mix is our ‘restaurant style’ mix. The leavening in the Complete Mix is different from our other mixes so that the batter doesn’t start to rise until it hits a hot griddle, meaning that you can mix it up ahead of time and keep it in the fridge. Our Complete is also a little bit sweeter than our regular Buttermilk Pancake Mix.

Is your Store and Cafe handicap accessible? Yes, we have a handicap ramp at our front entrance.

Does your Cafe serve more than just pancakes Yes! We offer breakfast, lunch and dinner options starting the first week of December.

Does your Cafe accept Reservations? The Cafe accepts reservations Monday-Friday. We are unable to accept reservations on Saturdays due to high volume.

Do you have Gluten-Free options? Yes! We have Gluten-Free Pancakes available for purchase. Our Cafe uses the same utensils and griddle for preparing Gluten-Free products. We have limited vegetarian and non-dairy options as well.

Is your Store/Cafe dog-friendly? We welcome well behaved dogs during the summer on our outside patio, however pets must be leashed at all times.